Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Justindfox's avatar
Justindfox
Explorer | Level 3
5 years ago

Paying for Dropbox Plus but I still have Dropbox basic

I’ve paid for Dropbox Plus via Apple App Store but my account is still Dropbox Basic? What gives? I’ve been paying for Dropbox Plus for at least a year. What do I need to do to fix this so I have acc...
billing
Dropbox Basic
Dropbox Plus
Payments
Plans
Storage space
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Justindfox, thanks for posting and happy Monday!

Are you sure you're paying for the correct Dropbox account?

Can you check the email address on your Basic account and then the email address of the account you have connected to your Dropbox mobile app (through the app's settings), and see if they are the same?

Let me know what you find.
Justindfox's avatar
Justindfox
Explorer | Level 3
5 years ago
Hi yes they both the same exact email, like I said this was the exact way I had been paying for it for quite awhile, I didn’t pay for roughly a month but when I brought it back all of sudden it doesn’t want to work. I can provide proof if needed
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the update on this. 

    If you actually just recently paid for your upgrade, can you please follow these steps?

    1. Open your Dropbox app and tap 'Account'
    2. Tap on the gear icon at the top of your screen to access your settings
    3. Tap on 'Restore purchases'

    This should activate your last upgrade.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!