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Justindfox's avatar
Justindfox
Explorer | Level 3
5 years ago

Paying for Dropbox Plus but I still have Dropbox basic

I’ve paid for Dropbox Plus via Apple App Store but my account is still Dropbox Basic? What gives? I’ve been paying for Dropbox Plus for at least a year. What do I need to do to fix this so I have acc...
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DUAAHAMZAWI's avatar
DUAAHAMZAWI
New member | Level 2
5 years ago

Hello, I paid 11.99$ to get 2000 GB sapace for a month, and the amount was deducted without being given the space, what is the problem? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey DUAAHAMZAWI, happy Wednesday! 

    Have you checked to make sure you upgraded the correct Dropbox account instead of creating a new one? 

    If I were you, I'd use our self-serve look-up tool, in order to have a clear idea which account is linked to the charge.

    Let me know what you find.

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