Forum Discussion

coenbouman's avatar
coenbouman
New member | Level 1
11 months ago
Solved

Payment through Ideal not working as expected.

I just tried to upgrade my basic plan (after leaving a team plan) to get back to my files. I payed with Ideal which is a payment system used here in the Netherlands. Being offered that option I thought it to be valid, only to find that the upgrade didn't register with Dropbox. Now I can't access my files, which means that I can't get work done.

I checked the forum here to see whether the problem has occurred before and for a couple of years already by the looks of it. Being on a basic plan means that I can't get live support also. Would be nice if dropbox wouldn't offer Ideal as a payment option here in NL if this is the trajectory one has to go through.  

billing
Payments
upgrades
  • coenbouman's avatar
    coenbouman
    11 months ago

    So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968

14 Replies

Replies have been turned off for this discussion
Show More
  • coenbouman's avatar
    coenbouman
    New member | Level 1
    11 months ago

    Hi Roga,

    Is that be the link you mentioned above? If so, wouldn't I purchase the same plan twice? If not, haven't received any other link :) Would love to get access to my files again.

  • Roga41's avatar
    Roga41
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi Coenbouman, 

    Thank you. After you upgraded, Direct Debit payments take up to five business days to authorize, but you can use your new subscription right away. May I know if you are now able to successfully upgrade to the Dropbox Professional/Essentials plan using the purchase link I just sent you ? 

     

     

  • coenbouman's avatar
    coenbouman
    New member | Level 1
    11 months ago

    Hello Roga, 

    I upgraded to the professional/essentials. I did not use that link but the link that was offered on the dropbox webpage that shows my files.

    Thanks for your help.

  • Roga41's avatar
    Roga41
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi Coenbouman, 

    May I know which plan did you upgrade to after leaving a team plan ? Is it the Plus plan 2TB or the Professionals/Essentials 3TB? Did you use this link to purchase the plans : https://help.dropbox.com/billing/sepa-direct-debit ( Please scroll down to the very bottom to find out on how to pay using IDEAL ) 

    Hope this helps 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!