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PeterNor's avatar
PeterNor
Helpful | Level 6
4 years ago
Solved

Personal plus downgraded by Dropbox

My Personal account was a PLUS plan paid in App Store witch was connected to my Team account. How to get things back to personal Plus again when Dropbox stopped support free teams. Who to contact, ...
billing
Dropbox Plus
Payments
Plans
  • PeterNor's avatar
    PeterNor
    4 years ago
    Thanks Walter.
    Iv‘e found this in another tread. Something you suggested another customer.
    It worked for me too.

    In your Dropbox app, tap Account (or Personal if you have paired accounts).
    2. Tap on the gear icon at the top of your screen to access your settings.
    3. Tap on "Restore purchases".
PeterNor's avatar
PeterNor
Helpful | Level 6
4 years ago
I’m admin for our (recent) team account paid directly to dropbox, and its still a 2TB account. But my personal account has been downgraded when disconnected.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Dropbox doesnt do a 2TB Teams plan - they start at 5TB: https://www.dropbox.com/plans 

 

So, if you are seeing a 2TB plan thats a Plus one. 

 

  • PeterNor's avatar
    PeterNor
    Helpful | Level 6
    4 years ago
    Might be so (2TB or 5TB payed for by my business) but thats not my problem. My problem is where the the Plus plan I’m paying for private has gone.

    Tanks for trying to help, but I still wonder how to actually speek to someone on support. In swedish (my native language) or in english.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi PeterNor, how are you today? 

       

      Have you made sure you don't have two Dropbox accounts? Is it possible that the payment you've made through Apple is for a different account? 

       

      If not, I'd love to send you an email, in order for us to look into this together. 

       

      Thanks! 

      • PeterNor's avatar
        PeterNor
        Helpful | Level 6
        4 years ago
        Thanks Megan. Everything is fine.
        I did also send a request to billing-support@dropbox.com this morning but haven’t heard anything yet.

        And yes but no. I have more than one private account, set up by mistake or with a thought of some special project. But no extra capacity on those.


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