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Forum Discussion
PeterNor
4 years agoHelpful | Level 6
Personal plus downgraded by Dropbox
My Personal account was a PLUS plan paid in App Store witch was connected to my Team account. How to get things back to personal Plus again when Dropbox stopped support free teams. Who to contact, ...
- 4 years agoThanks Walter.
Iv‘e found this in another tread. Something you suggested another customer.
It worked for me too.
In your Dropbox app, tap Account (or Personal if you have paired accounts).
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".
Toshiespeaks
4 years agoHelpful | Level 6
Walter,
you seem to be very helpful. I have the same issue. For years I had a free personal and a separate paid Professional account I used for my business, which was recently converted to a Plus account. I never used the Teams Folder, so when I received an email about disbanding teams, never in my wildest nightmares did I think that they would unlink my two accounts and that only one account would be available at a time on my desktop or device. This morning I woke up to this email sent to me at 12:37 am "The _____ ______ team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all ______ _______ groups have been deleted. Your account has been converted to a personal Dropbox plan." I had only access to one account on my desktop and had to log into the web to access the other. I do not mind paying more, but why would I ever need 5TB, when I am only using a portion if the 2TB. Additionally, how do we know that Dropbox is going to continue this functionality yet again? Why don't they just charge us a link fee? I would gladly pay it. I had no idea that the "disbanding of Teams" would unlink my account, and that was never expressly stated. I am on the verge of moving everything to OneDrive. I really am frustrated that Dropbox removed a functionality that many have relied upon for years and is one of the reasons we have stayed with Dropbox. Is there anyway to just pay for the link of accounts?
Laura
Ines N.
4 years agoHelpful | Level 5
Totally agree!
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