Promo popup offer disappeared

Hi, thanks for replying!

It was a 3 months free offer for me to upgrade from my basic account. No new devices.

Sorry to jump in here, jw1313, but can you check your email, to see if you also received an email about this promotion?

i did check and checked again - sadly, nothing

Hey jw1313, would it be OK if we reach out via email to have a further look internally at this  point? 

I was led to understand that the forum was the only place to resolve issues for basic members. I needed the space so purchased one month of service hoping that this could be resolved before renewal comes up

Thanks for clarifying that jw1313 

If you still need any further assistance though, please let us know. 

I have exactly the same issue here. I saw a pop-up with an offer (three months, I believe) but it has since disappeared. I was thinking of upgrading but now I'm not too sure. I've discovered there doesn't seem to be any way to contact Dropbox to get an answer to even this question. 

Hi AlBal! I hope you’re doing well. 

Have you also checked your linked to Dropbox email address and nothing shows there either? 

Also, do you perhaps remember if you clicked on something before receiving this notification?

Nancy, I just received a promo offer in my email today. When I clicked the link in an attempt to upgrade, this message came up, "The campaign offer can not be redeemed". I received the offer eight hours ago, the offer in my email does not expire until DECEMBER 2, 2022 (today is November 30th). I do not understand what is going on with this company.