Severe Billing Question

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ae1m wrote:

Am being billed double for my Dropbox yearly fee. ... Can anyone at Dropbox please help me speak to a human?

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There is no phone support unless you have a Business account. You need to open a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

I know, it’s bull**bleep**.  I sent Dropbox support screenshots of my CC statement showing double billing and they will not act.  CC says they were legit charges.  Like I said, sent CC statement showing transaction ID’s and exact same billing address for correct and the incorrect posting.  SO Dropbox says they didnt, CC company says they are legit charges so both close their cases and I am stuck having to pay 2X.  Each pointing finger, cannot SPEAK to someone at Dropbox.  Time to find another service and I am a heavy Dropbox user and rely heavily on the service.

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ae1m wrote:

I sent Dropbox support screenshots of my CC statement showing double billing and they will not act.

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Do you have your ticket number? If so, reply here with it an one of the Dropboxers might be able to look into it for you.

Tagging Hannah Nancy Walter 

Hey ae1m, like Rich mentioned, if you have the ticket number for your communication, please pass it along to us, so we can locate it in our system.

Ticket 21353386.  I can resend my latest email if you provide me an email address.  I sent them my normal payment info credit card statement from November 2022 when I normally pay my yearly fee.  In the same email I also sent my February statement showing a charge for the exact same amount form them with correct address (San Jose).  Both statements had the transaction reference numbers on them.  

Thanks for the ticket number, ae1m.

I can see that you're already in contact with our team, so I've passed your comments along to that communication and raised the priority on my end.

Please keep an eye out on the email chain, and you will have a reply from them very soon.

Still no reply.  Isnt there some way to speak to a human being at Dropbox?  Very frustrating.  Hannah Rich 

This is a great tip - - thank you! However, the Billing Support form is 500 on submit each time, whether I'm signed in or not (incognito). The number provided in the PayPal transaction ("855-337-6726") appears to be DropBox saying they're no longer taking phone calls. Don't know if this is legit or not; Has anyone tried simply canceling from PayPal side?

Hi bronius! Thanks for posting on this thread. 

Can you let me know a bit more about your billing issue, so that I can try to guide you from there? Did you receive some unidentified charges from Dropbox via PayPal and you’d like to make sure you’re no longer billed?

Thanks for replying! My situation is not 100% like OP but closer to another responder on this thread:

* For 10+ years my PayPal has seen a $~100 transaction for DropBox

* But when I log in to DropBox > Account > Billing > Transactions/Invoices, I don't see any billing activity

* And I am shown as being on a Basic (ie, free tier) account as far as I can tell

I did go ahead and cancel the recurring subscription in PayPal, but I would like to know exactly what DropBox account I've been funding all these years, whether the money has just vanished or was scam, or if maybe I did once upon time have to go Pro but subsquently dropped below threshold or ...? My latest PayPal transaction Id is [removed]

Thanks!

-Bronius