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Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.
 
I get the same error no matter what computer, or browser (even incognito).
It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'
 
I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
Dropbox Plus
Payments
Plans
upgrades

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  • Catalyst-of-Awesomeness's avatar
    Catalyst-of-Awesomeness
    Helpful | Level 6
    4 years ago


    Understood about the Phishers and will head advice to update PW.

     

    It's good to hear there is an actual avenue to get support.

    Can you tell me how you got there?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No worries Catalyst-of-Awesomeness -- I just send you an email to investigate further.

     

    At your convenience, please take a look at your email's inbox and we'll take it from there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Turki Al Nassib, sorry to see you're having trouble with this as well.

     

    Just to make sure, have you tried to upgrade using a different browser or a private browsing window?

     

    How about with a different card or PayPal, if that's a possibility?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Turki Al Nassib, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Catalyst-of-Awesomeness's avatar
    Catalyst-of-Awesomeness
    Helpful | Level 6
    4 years ago

    Turki Al Nassib,

     

    When they emailed me directly from service, they found that the account had been processed through iTunes or ApplePay and was hung up there.  

     

    I was not able to access this page (https://www.dropbox.com/support) while it was locked up, but I am sharing it with you because I can see now how it would get me to the support process sooner.

     

    It should look like this if you click you want to email support.

     

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