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Forum Discussion
Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account. I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
I have same this problem.
Please i need help ?
Please i need help ?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Turki Al Nassib, sorry to see you're having trouble with this as well.
Just to make sure, have you tried to upgrade using a different browser or a private browsing window?
How about with a different card or PayPal, if that's a possibility?
- I tried all of this . Broblem still same
- Jay
Hi Turki Al Nassib, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
- Thanks a lot
What is your email ? - Am new in tgis community
- Hannah
Not to worry Turki Al Nassib, I just sent you an email, so we can look into this.
Just make sure to get back to me, when you get a chance!
the problem is still the same.
I already emailed the support team and tell now no solve
- Walter
Hey Turki Al Nassib, sorry to hear you're still having issues with this.
Could you share your ticket ID in order to look it up in our system?
Also, I can see that Hannah also sent you an email. Did you get the chance to check your email's inbox for her message?
I am having this exact same issue. I've done all the usual tricks already mentioned here and nothing. PLEASE HELP!
- Walter
Hey Ruth_Angel, sorry to hear you're having issues with this.
Since you've already done some troubleshooting and this persists, would it be OK if we reached out via email to investigate further?
Yes please
- Walter
Sure thing Ruth_Angel - you've got
Whenever you get the chance, please have a look at your email's inbox and we'll take it from there.
- I’m having the same issue
- Megan
Hi Nlmm, welcome to our Community!
Would you mind clarifying -if- any of the troubleshooting steps you've tried on your end, just to make sure we're on the same page?
Also, feel free to clarify if you're trying to upgrade directly through the Dropbox website, or Apple/Google.
Keep me posted, and we'll take it from there!
- None of the steps have worked and I’m at risk of losing my important files. I have tried on both laptop and mobile, app included, but encounter the same error over and over.
- Yes, please email me
