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Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.
 
I get the same error no matter what computer, or browser (even incognito).
It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'
 
I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
Dropbox Plus
Payments
Plans
upgrades

121 Replies

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  • Sangwoo Sim's avatar
    Sangwoo Sim
    Explorer | Level 3
    3 years ago

    Sorry but it won't help me immediately and I am unable to save anything until they reply.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sangwoo Sim, sorry to hear about your upgrade issue!

     

    Have you tried another browser to do this at all since you first noticed this? If you did and this persists, could you clarify the URL you're navigating to upgrade your account back to the Plus plan?

     

    Apart from that, can you try from the plans page directly and let me know how it goes? If you get the same error message, send me a screenshot. 

     

    Keep me posted!

  • Sangwoo Sim's avatar
    Sangwoo Sim
    Explorer | Level 3
    3 years ago

    I tried in many browsers and they were the same. The URL I am having trouble is : https://www.dropbox.com/buy/plus

    Your link doesn't work either, it is redirected to the same URL. This is the screenshot and those gray box turns forever.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sangwoo Sim, can I send you an email, in order for us to have a closer look into this? 

  • r__m_nd's avatar
    r__m_nd
    Explorer | Level 3
    3 years ago

    I'm on the same boat. I was waiting for the Advanced theam support by email. But they closed the ticket without giving any help. Please reopen my ticket.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey r__m_nd - thanks for bringing this to our attention. 

     

    Could you share your ticket ID so that we can look it up in our system? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, r__m_nd.

     

    I've passed your comments along and the agent working on your case will get back to you the soonest possible.

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