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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
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upgrades
Sangwoo Sim's avatar
Sangwoo Sim
Explorer | Level 3
3 years ago

I tried in many browsers and they were the same. The URL I am having trouble is : https://www.dropbox.com/buy/plus

Your link doesn't work either, it is redirected to the same URL. This is the screenshot and those gray box turns forever.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sangwoo Sim, can I send you an email, in order for us to have a closer look into this? 

  • Sangwoo Sim's avatar
    Sangwoo Sim
    Explorer | Level 3
    3 years ago

    Sure, that will be helpful.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just sent you an email, I'll see you there Sangwoo Sim!

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