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Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account.
I get the same error no matter what computer, or browser (even incognito).
It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'
I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
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Hey @KSBilly, this is what we eventually end up doing. The second account is only to set up payment. We made our first account admin too and eventually when everything was synced, we de-admined the second account and everything works fine now. Only thing is I really do feel like Dropbox should be aware of this bug and find a better solution for the users. We lost well over 20 hours of our time over this thing with support and all.
- I’m here with this exact problem!! Need help!
- I have tried 3 different computers, browsers, and payment methods. Still won’t work.
I can’t attach a screen shot but it’s the same errors as others have experienced on this thread. Yes, please!
[removed per the Community's Guidelines]I have the same problem with the upgrade payment. Like some people before my card expired in Itunes and the account was downgraded when it came to be paid. Screen shots are the same as in the previous cases and I have tried incognito mode as well as iphone, ipad with no luck. I have a case but no-one has replied yet which is ticket no. 23433583. I have a great deal of data on here I do not want to lose. Please can it be sorted out. Thanks.
I am having this exact problem with the exact screenshots I have been seeing from every one. Did y'all ever figure this out or what? Need to access my account ASAP.
