Something went wrong message when trying to pay for upgrade

Hi,

I'm having the same problem and have already tried the suggested solutions. Would it be possible to be contacted via email like others here?

Hi fanneyhrundh; I’m sorry to hear you’re having the same issue. 

I’ve sent you a message to the email address that’s linked to your Community profile here. Please reply back to me, when possible.

Hey alex_k, sorry to hear about this.

Could you clarify the plan you're on at the moment and also send us a screenshot of the error you're getting?

Thanks!

I was on the Plus plan and seem to have been downgraded to basic.

Have you tried another browser to do this at all since you first noticed this? If you did and this persists, could you clarify the URL you're navigating to upgrade your account back to the Plus plan?

Apart from that, can you try from the plans page directly and let me know how it goes?

Keep me posted alex_k 

Yes I've tried it on Safari and Chrome

This is the URL I was navigating to https://www.dropbox.com/buy/plus

I tried the different options too and the spinning square only stops when I select the 3TB & Billed monthly options

The original subscription is via Apple (I think) so wondering if this is the issue. When I tried to upgrade direct via my iPhone it looks like it would work work but I want to pay using a different card. 

Hey alex_k, sorry to jump in here! 

Can I send you an email, in order for us to have a closer look into this? 

Yes please. 

I just sent you an email alex_k!

I'll see you there!