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Sorry you aren't eligible for this experience
Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't el...
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
I already have DB+, so I tried to just upgrade to the paid pro plan outright. I normally used Chrome, and I just tried it in Microsoft Edge. Same loop.
Edit: You also seem to have merged my thread with the other guy's thread. His problem has already been solved, but mine hasn't. So please take away the "solved" mark that you see with the thread link in the board. It's disingenuous and misleading, and it will likely end up in a situation where no one competent actually comes to help me, should the people already on this thread not be able to solve it for me.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Xeri, sorry to jump in here, but do you happen to have purchased the extended version history add-on that's available to Plus users at the moment?
If so, that's most likely the reason why you're unable to upgrade to the Professional plan.
Let me know if that's not the case!
I did have it, so I just tried to cancel, but ran into an issue: it won't let me cancel right away. I can schedule the cancellation, but it won't go through until my renewal date. The issue with this is that this forces me to wait until the renewal date to actually remove it, and that requires me to wait until renewal to upgrade, and since upgrading necessarily happens after, I would essentially be charged twice in one month, once for each plan (so, $35 USD: once for plus and one for pro). If I could remove the extension and upgrade right now, then this would not happen and I would save myself $15. I doubt I need to explain why I have a problem with all this. It's basic math.
- Megan
Hi Xeri, how are you today?
Would it be okay for me to send you an email, in order for us to have a closer look into this?
Let me know!
I am trying to upgrade my account from a legacy (very old) "Dropbox Plus 2GB" to a new "Professional for Individuals".
I have gone through various hoops with support, explaining in detail how I am trying to upgrade, then sending a screen video of me actually trying to upgrade, but every time I get a message saying "Can't Upgrade", no reason, just won't work.
Support have been awful, I now can't get any response, so seeing if anyone out there can help?
Cheers
Scott
