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Sorry you aren't eligible for this experience
Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't eligible for this experience'. There is no billing issues or anything like that so I am at a loss?
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
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- Mark
Super User II
Do you currently pay via an App Store? If so you need to upgrade via there
No I pay by credit card direct.
- Megan
Dropbox Community Moderator
Hey there, rodders999, how are you today?
Can you check the plan page right here, and let me know the subscription you're using?
Feel free to also try to upgrade, using a different browser. If you get the same error, please take a screenshot and send it my way.
Keep me posted!
So I have Dropbox Plus, and have had it for years. I'm running low on space, so I want to upgrade to Dropbox Professional. When clicking on the notification that said I'm running out, I arrived at the following page.
https://www.dropbox.com/business/plans-comparison
When I click on the upgrade to pro option, I arrive at the following page.
https://www.dropbox.com/account/plan
When the second URL first loads, I get the red message in the following screenshot.
Rinse and repeat. This forms an infinite loop of eternal futility. Help would be appreciated, because it's incredibly obnoxious.
No. I made the subscription long before I had the app.
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
I already have DB+, so I tried to just upgrade to the paid pro plan outright. I normally used Chrome, and I just tried it in Microsoft Edge. Same loop.
Edit: You also seem to have merged my thread with the other guy's thread. His problem has already been solved, but mine hasn't. So please take away the "solved" mark that you see with the thread link in the board. It's disingenuous and misleading, and it will likely end up in a situation where no one competent actually comes to help me, should the people already on this thread not be able to solve it for me.
- Walter
Hey Xeri, sorry to jump in here, but do you happen to have purchased the extended version history add-on that's available to Plus users at the moment?
If so, that's most likely the reason why you're unable to upgrade to the Professional plan.
Let me know if that's not the case!
