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Forum Discussion

JJLEE's avatar
JJLEE
Explorer | Level 3
2 years ago

Subscription product upgrade failed

카드 결제가 이뤄져 일반 결제가 시작됐는데 기존 상품에서 플러스 상품으로 변경이 되지 않았다. 해결하려고 해도 어쩔 수 없다. ---------------- Card payment was made and regular payment began, but the change from the existing product to the Plus product...
billing
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there JJLEE - sorry to jump in here, but have you tried reaching out to Google for further assistance on this as they'd be better equipped to look into this for you? 

 

안녕하세요 JJLEE - 이렇게 말씀드리게 되어 죄송합니다. Google에서 이 문제를 더 잘 조사할 수 있도록 추가 지원을 요청해 보셨나요?

JJLEE's avatar
JJLEE
Explorer | Level 3
2 years ago

구글에도 요청하고 카드 결제 환불까지 요청했으나 제대로 원하는 해결을 받지 못했습니다. 일단 결제 환불 진행을 요청드립니다. 이후에 다시 드랍박스에서 결제 진행해보겠습니다. 필요하신 정보가 있으면 말씀해주세요. 너무 어렵네요.

---------------
I requested a refund from Google and even requested a credit card payment, but I did not receive the desired solution. First, we would like to request a refund for your payment. Afterwards, we will proceed with the payment through Dropbox again. Please let me know if there is any information you need. It's so difficult.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm afraid we won't be able to help much with this as you'll need to work with Google directly to resolve this JJLEE 

     

    Let us know if you have any other questions. 

     

    이 JJLEE 문제를 해결하려면 Google과 직접 협력해야 하므로 이 문제에 대해 많은 도움을 드릴 수 없습니다.

     

    다른 질문이 있으면 알려주시기 바랍니다.

    • JJLEE's avatar
      JJLEE
      Explorer | Level 3
      2 years ago

      구글과 소통했고, 개발사에서 직접 해결해줘야 한다고 합니다. 그럼 어떻게 해주실 수 있나요?

      -------------
      We communicated with Google, and they said the developer should resolve the issue directly. So what can you do?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I see, thanks for the additional information JJLEE 

       

      In that case, would it be OK if we reached out via email to have a further look internally? 

       

      ---

       

      알겠습니다. JJLEE 추가 정보 감사합니다.

       

      그렇다면 내부적으로 더 자세히 살펴보기 위해 이메일을 통해 연락해도 괜찮을까요?

      • JJLEE's avatar
        JJLEE
        Explorer | Level 3
        2 years ago

        네 괜찮습니다.

        ----------

        Yes, it's okay.

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