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Suspected fraudulent charge attempt
There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you
18 Replies
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- Hannah
Dropbox Staff
Hey rowoo, thanks for reaching out to our us!
If they payment has not been processed and settled on your end, there's no way for us to identify it, I'm afraid.
Do you have an account that recently joined a Dropbox trial perhaps? Because our trials are autorenewing, so that would explain the attempt.
Keep me posted!Hi @Hannah, thanks for your reply.
I have the transaction id (vrlty7d55rhf) and can supply my credit card details. Can you not trace from this information?
I haven’t joined a Dropbox trial recently.
Thanks.
- HannahThanks for the update here!
Can I reach out to you via email, so we can sort this out?
- Hi, my debit card details have been used in a fraudulent transaction to sign up for a Dropbox account. I have the debit card details and the transaction code. I have had enough speaking to the bank to help me with this issue. I hope Dropbox can assist me in getting my money back. Thank you!
- Walter
Hey IGOTHACKED1, sorry to hear that.
May we reach out via email to have a further look internally?
Let us know and we'll use the email address that's linked to your profile here on our Community.
