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janelaloca's avatar
janelaloca
New member | Level 2
2 years ago

Trying to Cancel Subscription

Help!  I'm trying to cancel a subscription plan.  When I go into my account and hit cancel plan  I get a message in the search box that says Pop-up Window Blocked.  I also don't understand how Drop box got a hold of my most recent credit card and is charging me for the most expensive plan.  I'm starting to feel scammed.  Please advise!

 

Billing
cancellations
downgrade
Payments
Web

1 Reply

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey janelaloca! Thanks for posting here. 

     

    It sounds like you’re using a web extension to block ads and pop-ups on your browser, and it’s blocking a new Dropbox window to open. Is that the case?

     

    Also, can you please go to this page, and let me know what’s the plan you see? 

     

    Keep me posted.

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