Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

mpace01's avatar
mpace01
Explorer | Level 4
4 years ago
Solved

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    4 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey mpace01, thanks for reaching out!

Mind if I email you, so we can look into this?

Cheers!
isd's avatar
isd
Explorer | Level 3
4 years ago

Hi,

There is a bug on the change of CC info. Can you please fix it so that I can change our CC ?

Many thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi isd, how are you today? 

    Can you give me some more info?

    Do you get any errors on your end when trying to change your payment method? If so, let me know the error. 

    Keep me posted, and we'll take it from there.
    • isd's avatar
      isd
      Explorer | Level 3
      4 years ago

      Hi Megan,

      Thanks for replying.

      I enter all CC details and when I click on the CTA, the message "an error occurred" is displayed, no other info.

      Tried again this morning, still the same.

      Hope you can help.

      Many thanks

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hi isd, sorry to jump in, but could you try clearing your browser's cache or another browser?

        If you're still getting the same error, would you mind clarifying what your account's plan tab shows at the moment? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!