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mpace01's avatar
mpace01
Explorer | Level 4
4 years ago
Solved

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    4 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

isd's avatar
isd
Explorer | Level 3
4 years ago

Hi Megan,

Thanks for replying.

I enter all CC details and when I click on the CTA, the message "an error occurred" is displayed, no other info.

Tried again this morning, still the same.

Hope you can help.

Many thanks

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi isd, sorry to jump in, but could you try clearing your browser's cache or another browser?

If you're still getting the same error, would you mind clarifying what your account's plan tab shows at the moment? 
  • isd's avatar
    isd
    Explorer | Level 3
    4 years ago

    Hi, I did try in another browser and the exact same message was displayed.

    Our plan is the Dropbox Plus account, paid for one year.

    Could there be a bug on this page ? The card is fine and working on other site.

    Many thanks

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Happy Friday isd!

    Is there any chance that you're on a free team? If so, you'd need to leave it, and that should do the trick. 

    Don't hesitate to come back with any updates.
  • isd's avatar
    isd
    Explorer | Level 3
    4 years ago

    Hi,

    No idea what a free team is, but i know that we pay our subscription and use Dropbox Plus.

    Best regards

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