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mpace01's avatar
mpace01
Explorer | Level 4
4 years ago
Solved

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    4 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

isd's avatar
isd
Explorer | Level 3
4 years ago

Hi, I did try in another browser and the exact same message was displayed.

Our plan is the Dropbox Plus account, paid for one year.

Could there be a bug on this page ? The card is fine and working on other site.

Many thanks

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Happy Friday isd!

Is there any chance that you're on a free team? If so, you'd need to leave it, and that should do the trick. 

Don't hesitate to come back with any updates.
  • isd's avatar
    isd
    Explorer | Level 3
    4 years ago

    Hi,

    No idea what a free team is, but i know that we pay our subscription and use Dropbox Plus.

    Best regards

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