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mpace01's avatar
mpace01
Explorer | Level 4
4 years ago
Solved

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one.  A suggestion for the DropBox team is to email your clients ahead of billing them.  Thank you.

Account Settings
billing
cancellations
Payments
Refunds

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    lieslgambold wrote:

    Ok, so once I sign up for a "new" account, I assume all my stuff is still there?

    You're not signing up for a new account. You're just upgrading your current account. You should be able to do that on your Plan page when you're signed in to your current account.

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