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Eckerr's avatar
Eckerr
Explorer | Level 3
4 years ago
Solved

Trying to contact support, but can't send the form

I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: S...
billing
cancellations
Plans
  • Megan's avatar
    Megan
    4 years ago

    Hi Eckerr, I just sent you an email, in order for us to have a closer look into this. 

     

    Reply back to me, and we'll take it from there. Cheers! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Eckerr, I just sent you an email, in order for us to have a closer look into this. 

 

Reply back to me, and we'll take it from there. Cheers! 

Ahussain89's avatar
Ahussain89
New member | Level 2
3 years ago
I am having the exact same issue - again with a regund request for a pro service i will never use.

I have tried three computer and four different browsers with no luck.

Can you please help?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Ahussain89! 

     

    Did you receive any errors while submitting your ticket? If not, can you please check again your email address, including your spam folder, and let me know if you can see any ticket number perhaps?

  • portesi's avatar
    portesi
    New member | Level 2
    3 years ago

    I am having the same issue! Filled out form and when clicking submit nothing happens. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to hear about this, portesi.

       

      Did you try this from a different browser or a private browsing window, to see if that helps?

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