Trying to contact support, but can't send the form

Hey there aaronzrn11, could you provide some additional information about the issues you're facing so that we can assist further?

Also, what plan are you on at the moment? 

Hi - I'm unable to log into my previous account and am very concerned that I may have lost all of my files. When I try logging in, it says that I need to "re-register my account".

I've been trying to submit a support ticket all week, and an error message just keeps popping up saying something along the lines of: "we're unable to process this right now".

I just registered my secondary email for a free plan, just to be able to send messages on the community message boards.

Thanks!

In that case, you could try submitting this form from an incognito window without signing into any Dropbox account and filling in all the relevant information and an email address we can reach you at aaronzrn11 

Once  you get  a ticket ID from our system, feel free to share it with us here so that we can look it up as well. 

I tried that just now, and it still gives me the error message. Even in an incognito window, without logging in (screenshot below). 

Sorry to jump in here, aaronzrn11, but when was the last time you logged in to the account? Could it be more than a year?

Hi Hannah - no, I've used it at most maybe a month or two ago to save my tax files. Likely even more recently to search for other random things. I used my account pretty frequently. 

In that case, may we reach out via email to have a further look internally aaronzrn11? 

Yes, please feel free to reach out. Thanks

Sure thing aaronzrn11 - you've got

Please have a look at your email's inbox and we'll take it from there.

Hey Walter - I received some help from Rudy last week to get my business account re-enabled, but the ticket got closed before I could try the solution and now my e-mails won't go through to support any more.

My former employer tried the solution Rudy sent and the option to reinstate me didn't appear next to my old Dropbox email. Any way we could chat in the e-mail thread we had going and see if there's something we can do?

Thanks