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Eckerr's avatar
Eckerr
Explorer | Level 3
4 years ago
Solved

Trying to contact support, but can't send the form

I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: S...
billing
cancellations
Plans
  • Megan's avatar
    Megan
    4 years ago

    Hi Eckerr, I just sent you an email, in order for us to have a closer look into this. 

     

    Reply back to me, and we'll take it from there. Cheers! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sure thing aaronzrn11 - you've got :envelope:

 

Please have a look at your email's inbox and we'll take it from there.

aaronzrn11's avatar
aaronzrn11
Explorer | Level 3
3 years ago

Hey Walter - I received some help from Rudy last week to get my business account re-enabled, but the ticket got closed before I could try the solution and now my e-mails won't go through to support any more.

 

My former employer tried the solution Rudy sent and the option to reinstate me didn't appear next to my old Dropbox email. Any way we could chat in the e-mail thread we had going and see if there's something we can do?

 

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey aaronzrn11, it's been more than 7 days since you were deleted from the team, right?

     

    If that's the case, I'm afraid that the admin won't be able to restore you.

     

    You can see more info about the process here.

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