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Eckerr's avatar
Eckerr
Explorer | Level 3
4 years ago
Solved

Trying to contact support, but can't send the form

I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: S...
billing
cancellations
Plans
  • Megan's avatar
    Megan
    4 years ago

    Hi Eckerr, I just sent you an email, in order for us to have a closer look into this. 

     

    Reply back to me, and we'll take it from there. Cheers! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

In that case, you could try submitting this form from an incognito window without signing into any Dropbox account and filling in all the relevant information and an email address we can reach you at aaronzrn11 

 

Once  you get  a ticket ID from our system, feel free to share it with us here so that we can look it up as well. 

aaronzrn11's avatar
aaronzrn11
Explorer | Level 3
3 years ago

I tried that just now, and it still gives me the error message. Even in an incognito window, without logging in (screenshot below). 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to jump in here, aaronzrn11, but when was the last time you logged in to the account? Could it be more than a year?

  • aaronzrn11's avatar
    aaronzrn11
    Explorer | Level 3
    3 years ago

    Hi Hannah - no, I've used it at most maybe a month or two ago to save my tax files. Likely even more recently to search for other random things. I used my account pretty frequently. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, may we reach out via email to have a further look internally aaronzrn11? 

  • aaronzrn11's avatar
    aaronzrn11
    Explorer | Level 3
    3 years ago

    Yes, please feel free to reach out. Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sure thing aaronzrn11 - you've got :envelope:

     

    Please have a look at your email's inbox and we'll take it from there.

  • aaronzrn11's avatar
    aaronzrn11
    Explorer | Level 3
    3 years ago

    Hey Walter - I received some help from Rudy last week to get my business account re-enabled, but the ticket got closed before I could try the solution and now my e-mails won't go through to support any more.

     

    My former employer tried the solution Rudy sent and the option to reinstate me didn't appear next to my old Dropbox email. Any way we could chat in the e-mail thread we had going and see if there's something we can do?

     

    Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey aaronzrn11, it's been more than 7 days since you were deleted from the team, right?

     

    If that's the case, I'm afraid that the admin won't be able to restore you.

     

    You can see more info about the process here.

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