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Murmur's avatar
Murmur
Explorer | Level 4
2 years ago
Solved

Unable to add payment info to a Dropbox team trial

I just started a trial team account. I would like to go ahead and add our payment info, but when I click Add Payment Info, I always get an error that says "This account is already connected to a Dropbox account for teams." I am the admin. How do I add my payment info?

billing
dropbox business
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the image, could you try switching browsers to see if this helps?

7 Replies

  • Murmur's avatar
    Murmur
    Explorer | Level 4
    2 years ago

    I am especially frustrated, because I would like to speak to support, but I am unable to without upgrading. But it seems I can't upgrade without speaking to support. Catch 22.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Murmur, thanks for bringing this to our attention.

     

    Are you looking to upgrade to the paid plan immediately, or when the trial ends?

     

    This will help me to assist further!

  • Murmur's avatar
    Murmur
    Explorer | Level 4
    2 years ago

    Hello and thank you for your response. I would like to finish out the trial, and add payment so that is uninterrupted when the trial ends. 

  • Murmur's avatar
    Murmur
    Explorer | Level 4
    2 years ago

    Including screenshots for clarity. I press the add billing button and receive the error below. 



     

      

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the image, could you try switching browsers to see if this helps?

  • Murmur's avatar
    Murmur
    Explorer | Level 4
    2 years ago

    Thank you! Safari worked. Chrome did not. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, glad to hear that you were able to add the details!

     

    Enjoy your weekend!

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