Unable to pay or to change my payment method.

Hi irun, thanks for posting here!

Can you clarify if you get any errors when trying to change your payment method?

Did you upgrade directly through Dropbox, or Apple Store/GooglePlay? 

Let me know more, and we'll take it from there!

I have the same problem and I upgraded years ago through Dropbox.

Hi there robin712 - sorry to hear you're having issues with this.

Could you let us know what plan you're on at the moment and if you're getting any errors, send us a screenshot so that we can have a  visual too? 

Also, did you upgrade through the website or maybe through the app store on a  mobile device? 

I have been downgraded to Basic, but I was on Plus. A screenshot of the recurring error message is below. And I'm pretty sure I upgraded through the website years ago, but I can't get any response when I tap the upgrade button on my app either.

Actually, I just tried to upgrade from my phone app and it says I've already subscribed to Plus (which is what I thought), and it renews on Nov. 17, which is today.  But I was downgraded yesterday, and I still appear to be in Basic status with no way to change anything.

Could you try restoring your purchases and let me know how it goes robin712? 

Yes! That worked. Thank you!!! What caused this to go off the rails? Was it something on my end? I'm so dependent on my Dropbox so this makes me really nervous.

I can't be sure about this, but it could be a temporary glitch during the upgrade or an issue with being logged into different account robin712 

In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too.

Let us know if anything else comes up! 

Where / How can I enter a new card for payment? It says contact the support. But he support is only automated, I cannot get any help. Please direct me.

Where and how do I change payment method (enter a new payment card)? It says contact the support, but I cannot get into contact with any support (is there any way to get into personal contact wit any support, by the way?).