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surajramnani's avatar
surajramnani
New member | Level 2
5 years ago
Solved

Unauthorized charge to our PayPal account

Hello Dropbox team,

 

We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

 

Can someone please get back to me as your email says you support only paying customers.

 

What if we aren't paying and the charge is deducted, how will we know the login to our account?

 

Please can someone email me?

 

Thanks,

Suraj

billing
Payments
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  • Rich's avatar
    Rich
    5 years ago
    surajramnani wrote:

    We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.

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  • protrading104's avatar
    protrading104
    Explorer | Level 3
    4 years ago

     

    what number of ticket ?  

    maybe I wrote twice, it was the weekend, I am not your client and I don't know your help system rules. 

    A fraud money transfer was made from my Paypal. I ask for refund. 4 people wrote to me and as a result - NOTHING

     

    JUST MAKE A REFUND anybody 

     

    PLEASE

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    I'm afraid that we won't be able to help much here on the Community protrading104

     

    You'll need to refer to your ticket for additional support at this point.

     

    If you're having issues with locating the emails from our team, please let me know and I'll open a new ticket for you.

     

    While we're at it, if this charge was a fraudulent one, you should also be contacting PayPal to inform them about this. 

  • protrading104's avatar
    protrading104
    Explorer | Level 3
    4 years ago

     

    And this place where we are now not a ticket ?

     

    please create new ticket for me.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sure thing protrading104 

     

    Please have a look at your email's inbox for my message and we'll take it from there.

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