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Zel's avatar
Zel
New member | Level 2
8 years ago
Solved

Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need t...
cancellations
Dropbox Plus
Plans
  • Lusil's avatar
    Lusil
    8 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

Snakey1989's avatar
Snakey1989
New member | Level 2
7 years ago
I am also having this issue.
Google cannot locate it attached to either of my emails. I have been charged for a months usage that I don't want, I don't even have Dropbox INSTALLED.
Please help!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there Snakey1989, 
 
If you subscribed to a trial or purchased a Dropbox subscription through your phone, please check this article out for more info on canceling it.
 
If you’re still having trouble with this, please contact the relevant service provider - which should be Google Play, from what I understand. 
 
Let me know how it goes!

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