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Urgent, cant update my billing information
Hi,
Im trying to update my credit card, but I get the following erro message when trying to do so:
"
You can’t update your billing information because Credit Card doesn’t support None currency."
92 Replies
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Oh, seem I found working solution - you need try subscribe to new plan then different card form appears which allows to use different currency/country so as result info on the Billing page will be updated automatically.
thanks, yes seems it exactly that worked for me. I think issue what Billing page doesn't work and for most peoples updating billing details first before going to plan update most obvious path.
kli_dbxDropbox Engineer
Issue has been identified and fix will roll out within a few days. Sorry for the inconvenience!
- Having same issues. No idea why previous payment option was unsuccessful. Can’t update payment option for current subscription
- Megan
Dropbox Community Moderator
Hi Eddie B., I hope you're doing well!
Can you kindly clarify your current plan, along with the exact error you receive when trying to upgrade?
Is the error message, the same as the OP's?
Keep me posted!
Current Plan: Dropbox Plus
Eror Message: "You can't update your billing information because Credit Card doesn't support None currency."
Same no matter what platform, what device, what browser.
- I'm having this none currency problem. It won't accept my paypal anymore got some reason, so I tried a credit card and it won't accept that because of the none currency glitch. Please fix this, force it or something thanks.
- This was fake news you never did a fix
