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plentifulreverie's avatar
plentifulreverie
New member | Level 2
1 month ago
Solved

Browser gives "Previous sign in interrupted" error when trying to sign in to desktop app

I made an account yesterday (with the basic free account) and downloaded the desktop app. One problem is that no icon appears on my desktop. If I need to open the app, I have to press the Windows key and type the name in.

The major problem is that I can't sign into the desktop app. It would open my default browser (Edge) for me to sign in and then that page would change to "Successfully logged in. Open Dropbox" but then the app would give an error "Previous sign in interrupted. Please try again." immediately after.

I've uninstalled the app, reinstalled it, restarted my laptop, cleared my browser's data, but still get the same error.

I'm able to sign in on my other browser (Firefox) and mobile browser (Chrome app) without any issues. It's just the windows desktop app.

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  • Rich's avatar
    Rich
    1 month ago
    plentifulreverie wrote:

    The major problem is that I can't sign into the desktop app. It would open my default browser (Edge) for me to sign in and then that page would change to "Successfully logged in.

    Have you tried changing your default browser to Firefox, to see if signing in to the app is successful?

    Edge and Chrome are basically the same (both are based on Chromium), so I'd set your default to Firefox and try again.

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  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Thanks for the update and I’m glad to hear you were able to sign in.

    The desktop app uses your default browser to sign in for security reasons. In some cases, if the initial sign in is interrupted, the app’s local data can become out of sync with the browser session. Removing the Dropbox folders from your AppData directory resets the app and often resolves this issue, which is likely what helped here.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey Truongvh2025, wishing you a healthy and happy New Year.

    Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

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