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Browser gives "Previous sign in interrupted" error when trying to sign in to desktop app
I made an account yesterday (with the basic free account) and downloaded the desktop app. One problem is that no icon appears on my desktop. If I need to open the app, I have to press the Windows key and type the name in.
The major problem is that I can't sign into the desktop app. It would open my default browser (Edge) for me to sign in and then that page would change to "Successfully logged in. Open Dropbox" but then the app would give an error "Previous sign in interrupted. Please try again." immediately after.
I've uninstalled the app, reinstalled it, restarted my laptop, cleared my browser's data, but still get the same error.
I'm able to sign in on my other browser (Firefox) and mobile browser (Chrome app) without any issues. It's just the windows desktop app.
The major problem is that I can't sign into the desktop app. It would open my default browser (Edge) for me to sign in and then that page would change to "Successfully logged in.
Have you tried changing your default browser to Firefox, to see if signing in to the app is successful?
Edge and Chrome are basically the same (both are based on Chromium), so I'd set your default to Firefox and try again.
12 Replies
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- Rich
Super User II
The major problem is that I can't sign into the desktop app. It would open my default browser (Edge) for me to sign in and then that page would change to "Successfully logged in.
Have you tried changing your default browser to Firefox, to see if signing in to the app is successful?
Edge and Chrome are basically the same (both are based on Chromium), so I'd set your default to Firefox and try again.
Found this thread from 2023: Can't log in "Previous sign-in interrupted" error | The Dropbox Community
This bug is still happening. Followed the instructions, cleared cache, no extensions installed. But I can't sign in with the windows client. Good times!
Thank you, that worked!
- Rich
Followed the instructions, cleared cache, no extensions installed. But I can't sign in with the windows client.
Have you tried another browser? Change your default browser (if you're using Chrome or Edge, try Firefox) and try to sign in again.
Question or Issue
dropbox error: "previous sign in interrupted. Please try again"(Windows 10)- Hannah
Dropbox Community Moderator
Hey Truongvh2025, thanks for letting us know about this.
I moved your post to an existing thread about this issue.
Can you check the troubleshooting steps provided in the thread, to see if they help in your case as well?
Thanks!
tried different browsers and more. the desktop app does not connect and trying to login returns the same msg "previous sign in interrupted"
- Rich
tried different browsers ...
Which browsers?
- Megan
Sorry for slow response but it has been christmas and whatnot. I managed to sign in an hour later but I had to delete the dropbox folder in roaming and local (windows user folders), not sure if that was what solved it though. Why do you have to sign in through a browser? I know this has always been the case but is there a good reason for it?
