Cannot change my email address via Settings

Hey dgisle, it seems that your email was caught by our spam filter.

Therefore I opened a ticket on my end for you, I'll see you there. 

#24368691

Hi dgisle, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. 

Please could you try the steps I posted previously in order to contact the support team and let us know the ticket ID from the automated response you get. 

I need an easy way to call someone.  I have spent hours on this and it could likely be solved in five minutes with someone on the phone.  There does not appear to be any way to directly contact someone at Dropbox.  Thinking of cancelling everything because it is not easy to use.

Hey dgisle, let me jump in here! 

Did you try to contact our Support, like my colleague Jay suggested? Do you have a ticket number reference from your Communication with them? 

I am guessing I just need to leave things as they are and know that my dropbox is under the [removed] where all my pictures are.  Maybe cancel all the other accounts.

[personal information removed per the Community's Guidelines]

Thanks for the info. You can confirm which account the payment went to by using the card lookup tool.

If it went to the wrong account, then try to login to that Dropbox account and then contact the support team directly (as you would have more support options) regarding this matter. 

Yes.  I am so confused.  I have found that I have three dropbox accounts set up:  

[Removed as per Community Guidelines]

I paid or my charge card was charged $129.95

I have no way of knowing which dropbox account this was charged against.  It appears that it must be under [Removed as per Community Guidelines] that is where all my pictures are being backed up.

All I want to do is get rid of all the duplication and have just the one account [Removed as per Community Guidelines]

Hi dgisle, currently it isn't possible to transfer a payment on one account to another Dropbox account. 

Are you only interested in changing emails, which doesn't involve any actual data being moved across, or do you want to have the account with the data on it to also have the payment on that account?

Yes, I am signed in to the old account and trying to change the email address in settings.