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Deleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details.
It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center.
I've tried 3x now to delete and nothing changes.
Anyone offer any help?
Hi all, happy Monday and thanks for flagging this with us.
I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.
You should now be able to delete your Dropbox account normally.
Thanks for your reports!
[Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]
53 Replies
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- Nancy
Dropbox Community Moderator
Hey jb210, and sorry for jumping in.
Can you send me a screenshot of what you see on this page?
Also, if you have shared folders that you own on your Dropbox account, and you’d like to make sure that other users can still access them normally after you’ve deleted it, you can transfer their ownership to another user instead.
Besides that, the rest of the things you mention shouldn’t affect your ability to delete your account.
Let me know when you’ve got more updates!
- Hannah
Not a problem, Maria Klimova, I just sent you an email myself, so make sure you get back to me when you get a chance.
- I tried to put a screenshot in my original message and then tried to copy and paste it. This didn’t work so literally what’s in the quotation marks in my original question is the exact wording.
I’m totally perplexed. Is there not a way to contact actual Dropbox for help? - Same for me too can’t create a ticket and your boy just takes me in circles poor customer experience for what should be an easy task.
I have followed the instructions to delete my account. I get an ERROR 500 message when I click the tab to delete.
I don't want to simply cancel my subscription I want to delete my account permanently.
It seems Dropbox makes it impossible to delete you account. Conveniently, there is no way to contact Dropbox. You must deal with their COMMUNITY to find a way. Of course, the COMMUNITY can't help with deleting an account because they still have their account, obviously.
Does anyone have an answer for this?
hey, u can open dropbox from website and go to setting in general
Hey, I did that. Did you read what I wrote? "I followed the instructions..." Try it yourself with a ghost account and you will find that you can't delete your account upon will... You get notices that Dropbox will start to delete your files after 30 or 60 days but you don't get any notice that your account (i.e. personal acct info) will be deleted) ... I only started an acct to receive one file from a music producer because they wanted to send it with drop box. I did not know I would be signing on to an information gathering and selling entity that has no way to contact them and gives no way delete my personal info.
Hey, how about giving a reply when AFTER you comprehend what you read?
- Nancy
Hi joe1776, and welcome to the forum.
I understand your frustration on this. However, I’d like to mention that it’s important to respect each other on the forum and be polite, as stated in our guidelines, as well.
Now, in regards to your issue, can you try switching browsers/opening an incognito window, if you haven’t done this already? Do you still see the same error or are you able to delete your Dropbox account this way?
Let me know and we’ll take it from there.
- I have waited patiently for over a week for a reply. At this rate I can hardly recommend this product to anyone if this is an example of the support. Please open a ticket for me (yes I have tried all avenues myself) and close this account.
