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pamallama's avatar
pamallama
New member | Level 2
4 years ago
Solved

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.

 

It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center.

 

I've tried 3x now to delete and nothing changes.

 

Anyone offer any help?

Account Settings
Error Messages
  • Walter's avatar
    Walter
    4 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Philipp Mikes, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • anonymous's avatar
    anonymous
    4 years ago

    I'm having the exact same issue.

    Did everything right step-by-step and error 505 pops up and all I can do is return to the home page.

  • helpplease123's avatar
    helpplease123
    Explorer | Level 3
    4 years ago

    When attempting to delete my account I am receiving an "Error 500" message. I have tried doing it on multiple browsers and it won't process. Any help would be appreciated.

  • anonymous's avatar
    anonymous
    4 years ago

    Hi, I'm having the exact same issue the user in the link below has. And because I saw you resolved her issue, i'm contacting you privately so 

    you possibly help me too please. I'm actively trying to delete my account but it keeps me giving me this 505 error, and then only thing I can do is return to

    the home page. I'm doing everything exactly step-by-step as on the help forum to delete my account and I still get the same error.

    Tried different browsers, etc nothing works. Keep getting the same error over and over again.

    the discussion can be found here -

    https://www.dropboxforum.com/t5/Security-and-Permissions/Error-500-when-trying-to-delete-my-account/m-p/619223/highlight/false

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi everyone, I've sent you each an email to your inboxes, please could you reply to me as soon as possible!

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