Desktop app cannot login to Dropbox

Hi kikikei, thanks for bringing this to our attention.

It looks like your message was cut off at the end, so I'm not sure if there's any additional info you were going to add. 

Have you enabled two step verification on your account? 

Have you tried waiting a full 24 hours before attempting to login again?

This will help me to assist further!

Well, I have reset my password 4 times total, since yesterday and today....

my last try from last night until now is over 12 hours...

the desktop version still failed to login says I tried too many attempts. But after I reset password, only web version can login... desktop is not fine...it bother me a lot since I want to sync those working files in PC.. Please help..

Hi Jay,

The two step verification is enabled all the time... however I cannot stop it and reset again...once I changed p/w and login to the web version, while I want to stop the two step verification, it pop up a winodw ask for passward, after i entered....there is no response...

I have been using dropbox over 15 years...never tried this before...

Hi Jay,

after waited over 24 hours, the problem is solved.. now is okay for all device and windows to login. Thanks!

Glad to hear it's working now, enjoy your week ahead!

Since I downloaded the last Windows version I cannot login either.  And I can´t use properly the version on Windows explorer as some files don't appear in the folders!!! please help

Hi Anlaila, what is the exact error you're getting?

Is this only when logging into the Dropbox desktop application, or also on the Dropbox site?

Only in the Dropbox desktop application, when I try to login: put ID and password, then the captcha box appears, I answer correctly (yes I'm sure it´s correct) but then it launches the captcha box again, and I answer again correctly but then the box is opened again and again... I cannot enter!!! 

PS: The huge problem is I cannot either see all my files in the Windows explorer, although I've tried every solution in this forums: hidden files, administrator changing permissions... all of them

Thank you!

Hi Anlaila, I would like for you to locate your Dropbox icon, next to your WiFi and hover your mouse there.

Once you do, can you let me know the version of the app that's currently installed on your device, along with its syncing status? We need to make sure you're not using the beta version of the app, because this might be the source of this behavior.