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algae-jacket's avatar
algae-jacket
Explorer | Level 3
2 years ago

"DROPBOX_ROOT_DUMMY_FILENAME…_TO_USERS" failing to sync

I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac.

 

I have a persistent sync issue in my personal Dropbox:

 

 

When I click on "Go to folder", Finder becomes the active app, but the currently-open window doesn't change to any different folder, no matter what folder I have open.

 

I poked around in Console.app, but didn't see anything useful.

 

I used to get a red circled "1" in my menu-bar icon when I first started getting this error, but now it's a red circled "2". I'm not sure what the second extra thing that Dropbox is encountering that's causing it to bump the badged number from 1 to 2.

 

Suggestions? Quitting and restarting Dropbox doesn't fix it, even temporarily, and I've rebooted my computer for OS updates once or twice since I started getting this error.

 

Thanks in advance.

desktop
Error Messages
Mac

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  • Fallschachtel's avatar
    Fallschachtel
    Explorer | Level 4
    2 years ago

    I'm having the same problem. Sync issue with my private dropbox, but not with the business one. I'm on a mac studio.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey cancooks, sorry to hear about this.

     

    Would it be OK if we reached out via email to have a further look internally? 

  • cancooks's avatar
    cancooks
    New member | Level 2
    2 years ago

    Did you have any luck resolving this? I'm having the exact issue. It's only doing it on my personal dropbox and not business and only in my new MacBook Air and it's fine on my MacBook Pro.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, I'd recommend contacting the support team for further assistance on this matter.

  • algae-jacket's avatar
    algae-jacket
    Explorer | Level 3
    2 years ago

    Yes, I peeked at `~/Library/CloudStorage/Dropbox-Personal/` after pressing ⇧⌘. and didn't see any file like that in the root directory of my Dropbox folder. The only hidden things in there is .dropbox. Looking at the contents of the directory with

    ls -la

    only adds .DS_Store and .Trash/. 

     

    Anything else I could try?

  • algae-jacket's avatar
    algae-jacket
    Explorer | Level 3
    2 years ago

    Held down the option key and clicked on both buttons.

     

    The (2) badge persisted.

     

    I quit and restarted Dropbox.

     

    The (2) badge came back after a bit.

     

    Anything else I could try?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey algae-jacket, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if this persists? 

  • algae-jacket's avatar
    algae-jacket
    Explorer | Level 3
    2 years ago

    As far as I can tell, no. I ran 

    find . -name "*ROOT*"

    in my respective Dropbox folders and no matches happened.

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