Email address already taken

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james573_ wrote:

change email with problem for new email drop box says new email is used. How do I fix

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If you're getting a message that says the email is already in use, then there's already a Dropbox account associated with that email address. Sign in to the account using the new email address, resetting the password if needed, and see if there's anything in the account that you need. If not, delete the account and that will free up the email address to be used on your other account.

I am trying to change my Dropbox account email to my new email. When I do, it says that it is already in use. What do I do?

Hey ethet555, thanks for reaching out.

I've moved your post to this relevant thread, I hope that's alright.

You can see more info on why this is happening and what you can do here.

Let me know if you have any questions.

appears that I have 2 drop box accounts but when i try and change to the correct email address...it responds by saying, that email is already taken.  

The second email must be on the other account, so, you need to log on to that account (use www.dropbox.com/forgot if you are unsure of a password) and EITHER delete it or change the email on it. Then you can use the email on the account you want to. 

I just found out that I have 2 Dropbox accounts. My paid one which I have had for years and a new one which allows me to login using my Google login details. I need to change the email/login for my current paid account as that email address is dying. Easy as, except I found out the email I want to change it to is the same email as the Dropbox account that uses Google to login. (I don't actually remember creating this account). Dropbox says the email address I want to change it to is already taken. Which is correct - by me! I only want 1 Dropbox account.

I know how to move the files from one account to the other using a Shared Folder. However, my Dropbox /Google login account only has 2Gb of space whereas my paid account had 2 Tb. Therefore, the files will not fit. Do I,

• Pay to upgrade my Dropbox/Google account.
• Move all my stuff over.
• Cancel my current paid account.

or

• Cancel my Dropbox/Google login account.
• Hopefully that frees up that email address and then change the email in my current paid account.

Any help would be great.

Pete

Hey Pete17, thanks for reaching out about this.

I'd suggest you take a look into this article.

It will give you info and a workaround on how you can go about this issue.

Let me know if you have any questions, of course!

I have 2 emails associated with Dropbox. One I originally opened my account with and another that people keep sending to. Since people use the 2nd email so much I tried changing my account email to that email but the system won't let that happen. It says that email is already in use.

Eventually I will loose the first email as it was my college email so I do have to fix this issue and in the meantime a lot of stuff sent to me I cannot access. 

Hi Mud Puppy, welcome to our Community! 

I merged your original post under this thread, in order to keep the same topic at one place. 

Feel free to have a look at what my colleague, Hannah mentioned right here. 

If you have any questions, I'll be at your service. 

I want to change my email ID from [removed] to [removed] as the earlier email domain is shut.

When I try to do the same an error pops up stating - Email is already taken.

Need quicker resolution

[personal info removed per the Dropbox Community Guidelines]