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mgw1's avatar
mgw1
Helpful | Level 5
2 hours ago

I can no longer log in to both my Dropbox accounts on the desktop app.

Dropbox Plan Plus and also Free Payment Method Card Question Issue I used to be able to log into my work account (Plus) and my personal/free account on the dropbox app. Now, I can onl...
account access
desktop
Dropbox Basic
Dropbox Plus
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 hour ago

Welcome back to the forum, mgw1!

Please keep in mind that connecting two Dropbox accounts is only possible if one of them is part of a Dropbox team and the other is a personal one (as described here). 

Is there any chance that one of your Dropbox accounts was previously on a team and it’s been downgraded since?  

Let me know.

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