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Mariamjals's avatar
Mariamjals
New member | Level 2
8 months ago

I cannot change into a new email address, it says it's taken.

Hi all, I have read many of the threads and found that many have been facing this issue. I wanted to change my current email address to another one that is related to my business. As I am using thi...
Account Settings
emails
Mariamjals's avatar
Mariamjals
New member | Level 2
8 months ago

Thank you Megan and Mark, I have contacted support by email and i am trying to get it sorted from their end as it is very strange. The new email has never been used with dropbox  so I am not sure how it got locked! fingers crossed it can be cleared with the Dropbox support team 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Wonderful Mariamjals, thanks for the heads up! 

    I was able to locate your ticket, and add some internal comments from our public communication here.

    Hang tight, and let us know of any updates!

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