I can't receive the 6-digit code to log in to my Dropbox account

Hi there, 

You can submit a ticket from our Support Team by clicking on this link : https://www.dropbox.com/support/sign-in-issues  You can select " Two -Factor Authentication " as your Issue

Best Wishes,

🙂

I can't login to my Dropbox . The 6 digit code never arrive to my yahoo email account. There is nothing in spam or any other folder.  At this moment I'm using another Dropbox account based in gmail.

Hi Uknife, thanks for bringing this to our attention.

Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?

Keep me posted, and we'll take it from there!

I did it before post here. Didn't work.

Hi Uknife, can I send you an email, in order for us to have a closer look into this?

Yes, please.

Hi Uknife, I just sent you an email, I'll see you there!

hello guys,

i have a problem with my dropbox.
i have a free version so I have only 3 computer in my account.
I buy a new pc and when I did the login dropbox must send me an email with a code that never arrived. how I can resolve?

Hey Andrea211, if I understand correctly, you're not receiving the one-time security code needed to login to your Dropbox account.

Have you checked your spam folder, to see if the email went there?

If not, make sure to also add no-reply@dropbox.com to your email contacts and try again.

Hello @Hannah,

First of all thanks for your replay.

yes I tried to did all because I read in other discussion this information. But I did't received anyway nothing.