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JGD 55's avatar
JGD 55
Explorer | Level 3
4 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received

account access
Account Settings
emails
security

31 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi JGD 55, and welcome to the Community. 

    Can you clarify if the email address to which Dropbox should’ve sent the 6-digit code is accessible to you? 

    If yes, I’d like you to check your spam folder, and let me know if the email is located there. 

    Keep me posted for any updates!
  • JGD 55's avatar
    JGD 55
    Explorer | Level 3
    4 years ago

    Hi Nancy, th for your reply...

    Yes, sure! The mail address is accessible and there is nothing in the Spam folder. 

    Really strange!! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hmm, I see what you mean. 

    Can you take one more step and add no-reply@dropbox.com to your email contacts? 

    Let me know if you can receive the security code to your email address after that.
  • JGD 55's avatar
    JGD 55
    Explorer | Level 3
    4 years ago

    ...but didn't receive any mail from dropbox. Strange

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    I understand. If you don’t mind, I’d like to open a ticket and see what’s happening. 

    Let me know if that’s OK, and I’ll get things started for you!
  • yokupoku's avatar
    yokupoku
    New member | Level 2
    4 years ago

    same thing for me

     

    can't receive 6 digit code , the email is accessible and nothing in the Spam folder.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi yokupoku, thanks for posting this here. 

     

    If you haven’t done so already, can you please add no-reply@dropbox.com to your email contacts and attempt to sign in to your Dropbox account once more? 

     

    Let me know if this resolves the issue.

  • Rajeev1953's avatar
    Rajeev1953
    New member | Level 2
    3 years ago

    Not getting the 6 digit verification code in my email account.

     

    Please help.

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