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HCAhydrographics's avatar
HCAhydrographics
Explorer | Level 3
4 years ago
Solved

I'm trying to retrieve access to my account, and support isn't helping.

For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
account access
Account Settings
security
  • Nancy's avatar
    Nancy
    4 years ago
    Hi HCAhydrographics, I’m sorry to hear about the situation. 

    If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile. 

    This way, we can look into this together and see what we can do. 

    Let me know if that’s OK with you.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi ninajack831, let's look into this! 

 

Did you have the time to check your deleted files page, or events page? 

 

If you haven't, can you check and keep me posted on the results you find?

 

Thanks!

ninajack831's avatar
ninajack831
New member | Level 2
4 years ago

Hi Meghan 

Thanks for replying! Of course I did those two items, since its the only suggestion on the posted articles. The results I found were that the file is not in deleted files, nor recent events. Another solution would be greatly appreciated. We would love it you could look into this deeper. 

 

thank you

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