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Forum Discussion

HCAhydrographics's avatar
HCAhydrographics
Explorer | Level 3
4 years ago
Solved

I'm trying to retrieve access to my account, and support isn't helping.

For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
account access
Account Settings
security
  • Nancy's avatar
    Nancy
    4 years ago
    Hi HCAhydrographics, I’m sorry to hear about the situation. 

    If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile. 

    This way, we can look into this together and see what we can do. 

    Let me know if that’s OK with you.
jcastorgah's avatar
jcastorgah
Explorer | Level 3
4 years ago

Hi Megan, I have exact the same problem, yesterday afternoon my account was hacked and stolen as well as my yahoo account which is the mail I have to contact me from Dropbox, so I can´t access.   Could you please help me?

HCAhydrographics's avatar
HCAhydrographics
Explorer | Level 3
4 years ago
The support have two times closed my ticket I have provided them with everything I have including structure of the folders and they have failed to retrive my account this is a poor outcome to say the list

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