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HCAhydrographics's avatar
HCAhydrographics
Explorer | Level 3
4 years ago
Solved

I'm trying to retrieve access to my account, and support isn't helping.

For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
account access
Account Settings
security
  • Nancy's avatar
    Nancy
    4 years ago
    Hi HCAhydrographics, I’m sorry to hear about the situation. 

    If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile. 

    This way, we can look into this together and see what we can do. 

    Let me know if that’s OK with you.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Are you sure then that the email was either genuine, or, not an error?

ITSME07's avatar
ITSME07
New member | Level 2
4 years ago

The mail's from 

no-reply@dropbox.com

So an official one i guess...

Maybe an error, i don't know. But i can't have more historic or IP adress that logged with ?

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