Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
I'm trying to retrieve access to my account, and support isn't helping.
For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.
IS ANYONE OUTTHERE WHO CAN COMMUNICATE AFFECTIVLY IN DROPBOX SUPPORT PLEASE?
- Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you.
37 Replies
Replies have been turned off for this discussion
- Rich
Super User II
HCAhydrographics wrote:
I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.
Reply here with your ticket number and one of the Dropboxers may pick up your post and look into it for you.
- The ticket is
Ticket #15573176: DB: account Hacked URGENT
The email associated with the hack is [removed as per Community Guidelines] and it seems the hacker has changed the email so we don't have anyway of login in to the account.
I hope that's clear enough - Nancy
Dropbox Community Moderator
Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you. - Nansy please do this is now urgent
Lets hope we can start communicating effectivly. - Nancy do we have any news about the ticket you suggested.? I have once again no support contract
- Anyone there?
- WalterHey HCAhydrographics, thanks for the nudge.
I'm sorry to jump in here, but I wanted to mention that I just sent you an email in order to investigate further.
Whenever you get the chance, please have a look at your inbox and we'll take it from there. Just replied to the email I received and I hope you get this one Walter
hi! One of our files just disappeared, not deleted or moved, just gone. I can't seem to get any help from dropbox other than the useless 'dropbot'. Do you have a direct email you can share to a support person? thank you!
- Nina
Its a nightmare dealing with dropbox so far. The technical support picked up my request from here and they emailed me. However they have not yet retrieved my account and i am having trouble making them under4and the request after multi emails back to them. As soon as
I finalise this i will provide feedback here but so far it does not look good.
