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Bawlzofglory's avatar
Bawlzofglory
Explorer | Level 4
5 years ago

My account got disabled

 Hello!

I've been using dropbox for almost a year now. But just 5 days ago, my account got locked, i've never received any mail of this whatsoever. I've tried contacting support but i haven't received a reply yet, i'm too impatient because all my projects for school, work and private files were saved on there (I work on my laptop and I deleted them on there). 

I don't know if this helps but i had the payed version of dropbox but the payments suddenly stopped coming, could that be it? Because again I received no mail on that whatsoever. Or could this be a ban that was put on my account for some reason? Cause i'm running out of idea's and since all my files that i need for school are on there, i'm having a horrible week.

Does anyone know a solution to this problem? 


Thanks in advance! 

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  • Maikel2111's avatar
    Maikel2111
    New member | Level 2
    2 years ago

    Hello,

     

    can somebody please tell me why my account has been disabled after i paid for subscription a month ago?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Maikel2111 wrote:

    can somebody please tell me why my account has been disabled after i paid for subscription a month ago?

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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