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Anas1's avatar
Anas1
Explorer | Level 4
6 years ago
Solved

My Dropbox account was deleted due to inactivity, can I get back my referral space?

Hi, My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I regist...
account access
Account Settings
  • Daphne's avatar
    Daphne
    6 years ago

    Hey there Anas1, I hope you're well today!

    To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

    Please just check your inbox when you have a moment and we can take it from there.

    Thanks!

mitten53's avatar
mitten53
Explorer | Level 3
6 years ago

I reached out to support and they never replied--twice.  Now I cannot reach them because they deleted my account.  I accessed my account every few months.  They said it had been over a year.  That is when I reached out--before their deadline to close--but I never heard back.  Now, since they deleted my account I cannot email--unless I make a new account.

I am sad.

Denise

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

When you reached out to our Support team, you would have received a ticket number for your case. So that I can check on this from my side, I'll need you to provide me with those mitten53.

 

Can you also let me know how you were accessing your account? Was it through the website perhaps, or through one of the apps?

 

Keep me posted!

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