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MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

My files aren't syncing. Is my app connected to the right account?

I am a new employee to a company.  The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company.  

When I open preferences below is the dropbox folder location which is that of the previous employee. 

How can I resolve this issue?

 

account access
Account Settings
desktop
sync

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Do you still need our help with this, MaryJDKrane? 

    If you do, please feel free to send us the screenshots Hannah asked for and we’ll be glad to have a closer look.

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